What if I am having technical issues with creating my profile?
VidCruiter’s technical support team is available 24/7/365 at 1-855-999-4601 or by email at support@vidcruiter.com or by chat at the bottom of your profile’s page
Why can't I access my account?
Check your login credentials: Ensure that your username and password are correct. Sometimes, a simple typo can prevent access.
Platform status: Verify if there are any ongoing issues with the VidCruiter platform by checking theirstatus page.
Browser compatibility: Make sure you're using a compatible browser and that it's up to date. Clearing your browser cache and cookies might also help.
Network issues: Ensure you have a stable internet connection. Sometimes, network problems can interfere with accessing online platforms.
Contact support: If none of the above steps work, reach out to VidCruiter's support teamfor assistance.
What should I do if I need alternative arrangements (accommodations) for any phase of the evaluation process?
Contact the selection process mailbox as soon as possible. Explain your specific needs and request the necessary accommodations. Be prepared to provide any relevant documentation that supports your request for accommodations. This could include medical certificates or other official documents. If you don't receive a response within a reasonable time, follow up with the recruitment team to ensure your request is being processed.
Where do IRB employees work?
Employees work in offices across Canada, including major cities like Ottawa, Montreal, Toronto, Calgary, and Vancouver.
How do I check the status of my application?
By logging onto your IRB VidCrutier Account you can see the evaluation phase you are currently in and if you have completed it. Additionally, you will receive updates as your progress in the evaluation process from no-reply@hiringplatform.com.
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